Anger gets a bad rap.  Like all of our emotions, anger has a purpose, and while many of us can use a tune-up in terms of the way we...

STAR Model (Business Feedback) In some roles, both in business and personal life, we are responsible for getting results, not from our...

Providing Feedback: ​I like to distinguish between two types of feedback -- personal and business. It's not that one works exclusively...

Have you ever said, “I was so mad, I didn’t have any choice?” Have you heard a family member say, “I was so sad that I had to…?” If so,...

Author, Alex Mackenzie, 1/14 Who is a leader? Everyone is a leader in some respects. Even if you’re not a formal manager with...

​When facilitating conflict resolution, I like to use William Ury's work -- he is the author of many cutting edge books on this topic...