Anger gets a bad rap.  Like all of our emotions, anger has a purpose, and while many of us can use a tune-up in terms of the way we manage anger, it can be a...

STAR Model (Business Feedback) In some roles, both in business and personal life, we are responsible for getting results, not from our own work, but through ...

Providing Feedback: ​I like to distinguish between two types of feedback -- personal and business. It's not that one works exclusively in business, and the ...

Have you ever said, “I was so mad, I didn’t have any choice?” Have you heard a family member say, “I was so sad that I had to…?” If so, emotions may be runn...

Author, Alex Mackenzie, 1/14 Who is a leader? Everyone is a leader in some respects. Even if you’re not a formal manager with organizational chart lines of ...

​When facilitating conflict resolution, I like to use William Ury's work -- he is the author of many cutting edge books on this topic including​: Getting Pas...