Anger gets a bad rap.  Like all of our emotions, anger has a purpose, and while many of us can use a tune-up in terms of the way we manag...

STAR Model (Business Feedback) In some roles, both in business and personal life, we are responsible for getting results, not from our ow...

Providing Feedback: ​I like to distinguish between two types of feedback -- personal and business. It's not that one works exclusively i...

Have you ever said, “I was so mad, I didn’t have any choice?” Have you heard a family member say, “I was so sad that I had to…?” If so, ...

Author, Alex Mackenzie, 1/14 Who is a leader? Everyone is a leader in some respects. Even if you’re not a formal manager with organizati...

​When facilitating conflict resolution, I like to use William Ury's work -- he is the author of many cutting edge books on this topic inc...