​When facilitating conflict resolution, I like to use William Ury's work -- he is the author of many cutting edge books on this topic including​: Getting Past No Getting to Yes Getting Past No: Negotiating with Difficult People ​Conflict can be positive, constructive, and developmental, but it can also get in the way of businesses or families working together healthily and productively. ​ I do a lot of work with negotiation, mediation, and conflict resolution -- both busines