There's been a lot of misinformation out there, and a lot of negatively biased information about the uprisings, the protesters themselves...

Intercultural or cross-cultural relationships bring both challenges and opportunities. While it may take more time and effort to underst...

Anger gets a bad rap.  Like all of our emotions, anger has a purpose, and while many of us can use a tune-up in terms of the way we manag...

STAR Model (Business Feedback) In some roles, both in business and personal life, we are responsible for getting results, not from our ow...

Listening: This is the most underrated of life skills. Listening helps you to gather information, demonstrate that you care, and builds ...

Providing Feedback: ​I like to distinguish between two types of feedback -- personal and business. It's not that one works exclusively i...

Have you ever said, “I was so mad, I didn’t have any choice?” Have you heard a family member say, “I was so sad that I had to…?” If so, ...

Author, Alex Mackenzie, 1/14 Who is a leader? Everyone is a leader in some respects. Even if you’re not a formal manager with organizati...

A parent asks the questions that every parent has about rebellious teenagers. Dear Alex: My 16 year old twins (boy and girl) have become ...

​When facilitating conflict resolution, I like to use William Ury's work -- he is the author of many cutting edge books on this topic inc...