Disparities in service delivery and outcomes, especially in healthcare are associated with higher costs, poor patient/client acceptance, and loss of business.
Our Path to Equity
Understand impacts of disparate treatment on patients and business
Cognitively understand and recognize institutional bias, unconscious bias, and consciously held beliefs which impact services
Shift attitude toward our own, and institutional bias from defensive to curious and open
Discover learner/employee hidden biases
Learn skills to have non-defensive, constructive dialogue about how bias manifests in service delivery and outcomes
Embed continuous improvement of equitable, culturally sensitive treatment within your organization's culture
Measure the results
The people nearest the problem are most likely to know the solutions
Therefore, our approach empowers inquiry and collaborative innovation at the team level
Employees will most vigorously implement initiatives they came. up with, themselves.
Therefore, we help you capture the positive results they create so taht they may be communicated, celebrated, and rewarded
Equity in the workplace is a precursor to improving equity for patients/customers
Therefore we start by teaching employees how to recognize the ways bias impacts the workplace, and accept that we all have biases we can work to overcome
Like all other initiatives, it must use resources efficiently.
Therefore, to keep costs down, we don't reinvent the wheel. Where possible, we use evidence-based public domain resources as part of our program.
To be sustainable and impactful, it must become part of the culture of the organization
Our Service Approach
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